Tiered packages for every stage of growth.
Obi drives product adoption and customer retention at a fraction of the cost of headcount or an in-house build. Get in touch and be live in days.
Launch
Best for early-stage startups guiding a growing base of new customers.
- 1,000 credits/month
- Unlimited training
- Knowledge base integration
- Session reports & recordings
- Standard support
Growth
Best for scaleups managing onboarding and retention as they grow.
Everything in Launch, plus:
- 3,000 credits/month
- Audience segmentation (tailor guidance by user type)
- Ask Cor (user analytics agent)
- APIs for customer context and reporting
- Dedicated support
Scale
Best for companies automating onboarding and lifecycle management across large customer bases.
Everything in Growth, plus:
- Custom credits with volume pricing
- Hands-on implementation and custom solution design
- Custom integrations
- Dedicated success manager
Credits are shared across voice and chat, and refresh monthly. Yearly contracts with rolling usage available.
Obi vs. the alternatives
See how Obi stacks up against adding CSM headcount or relying on static onboarding.
| Feature | Obi | 1 Full-time CSM | Product Tours | Videos & LMS |
|---|---|---|---|---|
| Personalized, 1:1 onboarding | . | . | ||
| Sees user's actual screen & data | . | . | ||
| Scales to thousands simultaneously | . | |||
| Available 24/7, any timezone | . | |||
| Can execute actions for the user | . | . | ||
| Adapts in real time to questions | . | . |
See your CSM savings.
Enter your onboarding metrics and see how much CSM headcount cost Obi removes - in dollars, activation, and retention.
Estimated monthly CSM savings
$15,617
/moper month vs. human CSMs
+59%
activation uplift
+36%
retention uplift
Methodology
Savings compare your fully-loaded CSM headcount cost against Obi's per-session cost, sized to the workload below. We size workload by total session time plus ongoing hours against a capacity of ~140 productive hours/month per CSM at ~$100K/year fully loaded per CSM, compared to Obi's per-session cost of $3.50. Activation uplift is based on benchmark data showing AI-guided onboarding improves activation from ~45% to ~72%, scaled by session intensity. Retention uplift reflects the reduction in monthly churn from ~5.0% to ~3.2% when users receive continuous, personalized training. All figures are estimates. Actual results vary by product, audience, and implementation.
Frequently asked questions.
Obi is an AI-powered customer success agent that joins video calls with your users, sees their screen in real time, and guides them through onboarding, training, and support. Just like a human CSM, but available 24/7 and at a fraction of the cost.
Pricing scales with your session volume, not your headcount. All plans include a 3-month minimum commitment, then go month-to-month. Yearly contracts with rolling usage are available. Implementation fees vary by scope.
Most CS teams go live within days. Implementation covers training Obi on your product, connecting your CRM, and configuring your onboarding flows. No engineering required to share a link with your next cohort. The Lifecycle Agent is optional and takes longer.
Yes. You can upgrade at any time, and the price difference is prorated. Downgrades take effect at the next billing cycle after your minimum commitment period.
A full-time CSM costs $80,000–$120,000/year and can handle 30–50 accounts (vs. median US CSM salary, LinkedIn Salary 2025). Obi runs unlimited 1:1 sessions in parallel — typically 80–90% cheaper than the equivalent CSM capacity (Based on aggregate session data across Cor customers, Q2 2026). Your CSMs get structured session reports and focus on the accounts that need a human.
Yes. Obi is SOC 2 Type 2 certified. Screen sharing is user-initiated and end-to-end encrypted. Obi operates within the logged-in user's permissions and requires human-in-the-loop confirmation before major actions.
We offer a two-week fully-supported trial. We help you identify the best starting point, train the agent, and optimize its performance throughout the process. Book a demo and we'll show you exactly how it works.
Obi handles the volume. Your team drives the revenue.
Book a demo and see how Obi covers the procedural 80%. At a fraction of the cost of adding CSM headcount.